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Privacy Policy
Personal information we collect
When you visit the Website, we will only collect certain information about the client’s device, including information about their web browser, IP address, time zone, and some of the cookies that are installed on the device.
Ana’s Beauty Parlour collects Device Information using the following technologies :
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when the customer makes a purchase or attempts to make a purchase through the Website, we collect certain information from them, including their name, billing address, shipping address, payment information (including credit card details), email address, and phone number. This information is referred to as “Booking & Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Booking & Order Information.
How do we use your Personal Information?
The business uses the Booking & Order Information generally collected to fulfil any bookings and orders placed through the Website (including processing the payment information, arranging for shipping, and providing the customer with invoices and/or bookings and order confirmations).
Additionally, the Booking & Order Information is used to:
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Communicate with the customer
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Screen bookings and orders for potential risk or fraud
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When in line with the preferences the customer has shared with Ana’s Beauty Parlour, we will provide the customer with information or advertising relating to the products or services available
Ana’s Beauty Parlour can use the Device Information collected to help screen for potential risk and fraud (in particular, IP addresses), and more generally to improve and optimise the Website (for example, by generating analytics about how customers browse and interact with the Website, and to assess the success of marketing and advertising campaigns).
Sharing your personal information
Ana’s Beauty Parlour will not share customer’s Personal Information with any third parties. The Personal Information will be collected and stored through the Website using Wix platform and storage. Google Analytics would also be used to help the business understand how customers use the Website — customers can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.
Finally, the business may also share the customer’s Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information, or to otherwise protect the business.
Your rights
European residents have the right to access the personal information the business holds about them and to ask that their personal information be corrected, updated, or deleted.
Additionally, European residents that the business may be processing information in order to fulfil contracts we might have with them (for example if they make a booking or an order through the Website), or otherwise to pursue our legitimate business interests listed above.
Data retention
When customers make a booking or place an order through the Website, the business will retain the customer’s Booking & Order Information for 48 months, unless and until the customers ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons.
Minors
The Website is not intended for individuals under the age of 18.
Bookings and Cancellations Policy
By booking treatments at Ana’s Beauty Parlour, the customer agrees to the following booking and deposit Policy. This policy is available on our website and raised prior to making any booking.
We accept free and unlimited rescheduling, as long as the change is made at least 24 hours before the initial treatment time.
We do not offer refunds for pre-paid treatments, and they are not transferable to other individuals or treatment areas. Pre-pays for skin treatments have a 12-month expiry date. Pre-pays for laser hair removal treatments have a 12-month expiration date. When 10+ treatments are bought, they will be valid for 18 months. If a client chooses not to reschedule immediately, we will issue a credit or coupon for the amount owed. This can be easily applied to any future treatment of their choice.
24 hours' notice is required for any pre-paid appointment cancellation.
If you cancel a pre-paid appointment within 24 hours or do not attend the appointment, the treatment will be forfeited.
Gift cards can be redeemed against any treatment.
Cancellations are not accepted less than 24 hours before the booking. No exceptions, for any personal reason or otherwise due to factors within or outside of the client’s control.
In case of No shows, the full deposit will be forfeited. It will not be refunded or transferred to a new booking under any circumstances. A new booking must be made online, and a new payment is required.
Clients are expected to arrive on time for their appointments. If you arrive more than 10 minutes late, your appointment may be cancelled at the discretion of the service provider, and your deposit will be forfeited. This policy ensures fairness to all clients and helps keep the schedule running smoothly.
For the safety and comfort of all clients, children under the age of 14 are not permitted in the treatment room during a session. While we understand that finding childcare can be challenging, our staff is not responsible for supervising minors, even if a receptionist is present. Therefore, we kindly ask that children not be brought to the salon unless they are receiving a scheduled service themselves.
For persons aged 14-17, the Parent/guardian must be present for consultation and first treatment and understand the procedure and aftercare. Not necessarily for future treatments, unless they wish to be. Signed Consent must be done in person (the Consultation form cannot be taken home by the child). We advise that due to hormonal changes/puberty, we do not recommend beauty treatments for individuals under 14 years of age.
For all Cosmetic Injectable treatments, clients must be aged 18+. Ana’s Beauty Parlour may request a valid form of ID to identify the age of the prospective client.
Pregnant customers can only consider Microdermabrasion and enzyme peels. Breastfeeding customers can consider Laser, microdermabrasion, LED, and enzyme treatments.
We are committed to providing a welcoming and respectful environment for all clients and staff. Any form of rudeness, aggressive behaviour, or disrespectful language will not be tolerated. We reserve the right to refuse service to anyone who does not adhere to this standard of conduct.
To ensure the highest quality of service, we strongly advise clients to avoid using their phones during treatments such as Makeup, Permanent Makeup (PMU), Facials, Lash and Brow services, and, in some cases, Nail treatments. Phone usage during these procedures can obstruct the technician from delivering the service accurately and safely, potentially affecting the final result. Your cooperation allows us to maintain a calm, focused environment and provide you with the best possible experience.
Responsibility and Liability Disclaimer: The salon is fully responsible for treatments performed within its premises by our in-house staff. Once a client has received their treatment, left the salon satisfied, and acknowledged the provided aftercare advice, the salon is no longer liable for any issues resulting from failure to follow that guidance. Additionally, the salon is not responsible for any services provided by our collaborators or affiliates if those services are performed outside of our premises.
Customer Complaints Procedures
Your right to complain
On occasion, clients may come away feeling unhappy with the service they received. Perhaps you felt that the therapist did not give good customer service.
Sometimes things do go wrong, and we know we are not perfect. But we do aim to be. That’s why we have a complaints procedure. Sometimes we can put things right. Sometimes we can only explain ourselves and apologise. But we want to learn from our mistakes and help improve our service for you and other clients.
We will treat your complaint confidentially, quickly and seriously.
What to do?
It’s important that you tell us if you’re unhappy with the service you have received.
Let your therapist know that you’re not happy, and the adviser should be able to solve the issue straight away. If you’re still not happy with the outcome, you can move to a more formal complaints process.
Making a formal complaint
Customers can leave their formal complaints by emailing us at info@anasbeautyparlour.co.uk, including their full name, date and time of the service they received and caused dissatisfaction, details of what happened and photographic evidence.
Your complaint will be investigated by the business owner under the direction of the Consumer Rights Regulations. They will aim to respond in full to your complaint within two weeks.
If it is upheld, you will get a full apology and, where appropriate, be given details of any action that is being taken to put things right. If you are not satisfied with the outcome, you can ask for a further review.
Our staff have the right to do their jobs without being treated badly - find out how we deal with unacceptable behaviour.
Evidence for Complaints
To ensure a fair and thorough investigation, clients raising a complaint online or remotely must provide a clear photograph of the issue as part of their initial communication. For complaints made in person at the salon, a photograph of the concern will be taken at the time the issue is raised, with the client’s knowledge and consent. If the client and therapist agree on a resolution during the visit and the client later raises a further complaint without photographic evidence, this may limit our ability to investigate the matter effectively or reach a clear conclusion. All photographic evidence collected during complaints will be stored securely and used only for the purpose of investigating the complaint, in accordance with our data protection policy.
Review of your complaint
If you’re not happy with our response to your formal complaint, you can ask for a review within 30 working days of receiving our response.
Service Complaints and Documentation Policy
If a client is dissatisfied with the service provided, we are committed to investigating the matter fully and doing our best to resolve the issue fairly and professionally. We take all concerns seriously and aim to ensure every client leaves satisfied. However, while we are happy to address complaints directly, we will not release, send, or provide copies of any personal documentation or staff certifications to clients. All relevant certificates and qualifications are displayed within the salon premises and are available for clients to view during their visit in line with UK Industry Standards. These documents are not to be removed, photographed, or copied. Should any official authority require access to documentation, we will fully cooperate and provide all necessary information directly to them.
Complaint Resolution Policy
If, following a thorough review, the salon concludes that the service provided did not meet our professional standards, we will offer the client a remedy free of charge. This may include correcting or redoing the service within a reasonable time frame agreed by both parties. If the client declines the opportunity for the issue to be remedied, a refund will be offered as the final resolution. Once a refund is issued, the matter will be considered fully resolved and closed. If, after our final review, you remain dissatisfied, you may contact a relevant third-party mediation service or your local Trading Standards office for further advice.
Accident Reporting Policy
In the event that a client experiences any discomfort or harm during a treatment—such as a scratch, pinch, cut, or any other injury—it is essential that this is reported to a member of staff immediately. All such incidents must be recorded in the salon’s Accident Book without delay, in accordance with our health and safety procedures. Prompt reporting allows us to respond appropriately, ensure proper care is provided, and maintain a record of the incident for accountability and continuous improvement. Clients are expected to notify us straight away if they feel they have been harmed in any way during their treatment.
Please note that if no injury is observed or reported by the client at the time of the procedure and the client leaves the premises without raising any concerns, we may not be able to consider or investigate the matter further.
Shipping Policy
At Ana's Beauty Parlour, we aim to get your lovely beauty products to you as quickly and securely as possible. We currently ship only to the United Kingdom.
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Shipping Method: All orders are shipped using Royal Mail Tracked 24 (1-2 working days). This service provides tracking information so you can stay updated on the progress of your delivery.
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Shipping Costs:
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Enjoy FREE SHIPPING on all orders over £50!
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For orders under £50, a flat rate shipping fee of £5.99 will be applied at checkout.
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Dispatch Time: We aim to dispatch all orders within 1 business day. Orders placed by 4PM on a business day (Monday-Friday) will be dispatched the same day! Saturday cut-off for same-day despatch is 10:30AM. Please note that dispatch times may vary during busy periods.
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Delivery Time: Once dispatched, Royal Mail Tracked 24 typically delivers within 1 business day. Please allow for potential delays that are beyond our control.
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Tracking Your Order: Once your order has been shipped, you will receive an email notification containing your tracking number. You can use this number to track 1 your delivery on the Royal Mail website.
We take great care to ensure your order arrives safely and correctly. However, if you receive a damaged, faulty or incorrect item, please contact us immediately. All claims for damaged, faulty or incorrect deliveries must be reported within 24 hours of receiving your order. We cannot accept claims submitted after this 24-hour window. Please include your order number and clear photos of the damage or the incorrect item in your email. We will guide you through the next steps to resolve the issue as quickly as possible.
Once your order has been dispatched and is in the care of our delivery partner, Royal Mail, Ana's Beauty Parlour cannot be held liable for any issues that may occur during the delivery process. This includes, but is not limited to, parcels that are damaged in transit, delivered to a designated safe place, delivered to a wrong address, or parcels that are lost or undelivered. For any of these issues, you will need to submit a claim directly with Royal Mail using your tracking number.
Returns Policy
We hope you love your Ana's Beauty Parlour goodies! However, if for any reason you wish to return an item, we're here to help.
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Returns Period: You have 30 days from the date you receive your order to return it for a full refund.
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Conditions for Return: To be eligible for a return, your item must be:
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Unopened: The product must still be in its original, sealed packaging.
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Unused: The product must not have been used or tested in any way.
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Resellable Condition: The product and its packaging must be in perfect condition and suitable for resale.
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Reason for Return: You can return an item within the 30-day period for any reason. You do not need to provide an explanation.
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Return Postage: The buyer is responsible for paying the return postage costs. We recommend using a tracked shipping method to ensure your return arrives safely.
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How to Initiate a Return:
Please contact us via email at info@anasbeautyparlour.co.uk to inform us of your intention to return an item. Please include your order number and the name of the item you wish to return.
We will provide you with further instructions on where to send your return.
Carefully package the item to prevent damage during transit.
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Refund Process: Once we receive your returned item and verify that it meets our return conditions, we will process your refund within 5-7 business days. The refund will be credited back to your original payment method.
If you have any questions regarding our shipping and returns policy, please don't hesitate to contact us. We're always happy to assist you!
Cookie Policy
By accessing our website, anasbeautyparlour.co.uk, you accept our use of cookies as described in this policy.
Cookies
Cookies are small pieces of text sent to your browser when you visit a site. They serve a variety of functions, like enabling us to remember certain information you provide to us as you navigate between pages on the Services. We use cookies on the website and associated domains of Ana’s Beauty Parlour web and mobile applications for the following purposes:
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Authentication: Cookies help us verify your account and device and determine when you’re logged in, so we can make it easier for you to access the Services and provide the appropriate experiences and features.
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Customisation: We also use cookies to remember choices you’ve made on the Services, such as your language preference.
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Security: Cookies help prevent fraudulent use of login credentials.
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Other Functional Cookies: These cookies support the basic operation of our website.
Performance and Analytics
Cookies help us analyse how the Services are being accessed and used, and enable us to track performance of the Services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting.
Third Parties
Third-party services may use cookies to help you sign into their services from our Services. Any such third party cookie usage is governed by the policy of the third party placing the cookie.
Opting Out
You can set your browser to not accept cookies, but this may limit your ability to use the Services. We currently don’t respond to DNT:1 signals from browsers visiting our Services. You can also opt out of receiving interest-based ads from certain ad networks if located in the EU.
Device Identifiers
We use device identifiers on our web and mobile applications to track, analyse and improve the performance of the Services and our ads.
The business may update this Cookie Policy from time to time. We encourage all customers to check back periodically to review this policy for any changes since their last visit.