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Privacy Policy


Personal information we collect

When you visit the Website, we will only collect certain information about the client’s device, including information about their web browser, IP address, time zone, and some of the cookies that are installed on the device.

Ana’s Beauty Parlour collects Device Information using the following technologies :

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when the customer makes a purchase or attempts to make a purchase through the Website, we collect certain information from them, including their name, billing address, shipping address, payment information (including credit card details), email address, and phone number. This information is referred to as “Booking & Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Booking & Order Information.


How do we use your Personal Information?

The business uses the Booking & Order Information generally collected to fulfil any bookings and orders placed through the Website (including processing the payment information, arranging for shipping, and providing the customer with invoices and/or bookings and order confirmations).

Additionally, the Booking & Order Information is used to:

  • Communicate with the customer

  • Screen bookings and orders for potential risk or fraud

  • When in line with the preferences the customer has shared with Ana’s Beauty Parlour, we will provide the customer with information or advertising relating to the products or services available


Ana’s Beauty Parlour can use the Device Information collected to help screen for potential risk and fraud (in particular, IP addresses), and more generally to improve and optimise the Website (for example, by generating analytics about how customers browse and interact with the Website, and to assess the success of marketing and advertising campaigns).


Sharing your personal information

Ana’s Beauty Parlour will not share customer’s Personal Information with any third parties. The Personal Information will be collected and stored through the Website using Wix platform and storage. Google Analytics would also be used to help the business understand how customers use the Website — customers can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.

Finally, the business may also share the customer’s Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information, or to otherwise protect the business.


Your rights

European residents have the right to access the personal information the business holds about them and to ask that their personal information be corrected, updated, or deleted.

Additionally, European residents that the business may be processing information in order to fulfil contracts we might have with them (for example if they make a booking or an order through the Website), or otherwise to pursue our legitimate business interests listed above.


Data retention

When customers make a booking or place an order through the Website, the business will retain the customer’s Booking & Order Information for 48 months, unless and until the customers ask us to delete this information.



We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons.



The Website is not intended for individuals under the age of 18.



Cookie Policy Cookies Cookies are small pieces of text sent to your browser when you visit a site. They serve a variety of functions, like enabling us to remember certain information you provide to us as you navigate between pages on the Services. We use cookies on the website and associated domains of Ana’s Beauty Parlour web and mobile applications for the following purposes: •Authentication •Customisation •Security •Other Functional Cookies Cookies help us verify your account and device and determine when you’re logged in, so we can make it easier for you to access the Services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials and to remember choices you’ve made on the Services, such as your language preference. Performance and Analytics Cookies help us analyse how the Services are being accessed and used, and enable us to track performance of the Services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. Third Parties Third Party Services may use cookies to help you sign into their services from our Services. Any such third party cookie usage is governed by the policy of the third party placing the cookie. Opting Out You can set your browser to not accept cookies, but this may limit your ability to use the Services. We currently don’t respond to DNT:1 signals from browsers visiting our Services. You can also opt out of receiving interest-based ads from certain ad networks if located in the EU here (or if located elsewhere, here). Device Identifiers We use device identifiers on House of Beauty web and mobile applications to track, analyse and improve the performance of the Services and our ads. The business may update this Cookie Policy from time to time. We encourage all customers to check back periodically to review this policy for any changes since their last visit.

Bookings and Cancellations Policy By booking treatments at Ana’s Beauty Parlour the customer agrees to the following booking and deposit Policy. This policy is available on our website and raised prior to making any booking. The salon accepts free and unlimited rescheduling, as long as the change is made at least 24 hours before the initial treatment time. There is no refund for online pre-paid treatments and they are not transferable to other individuals or treatment areas. Pre-pays for skin treatments have a 12-month expiry date. Pre-pays for laser hair removal treatments have a 12-month expiration date. When 10+ treatments are bought, they will be valid for 18 months. 24 hours' notice is required for any pre-paid appointment cancellation. If you cancel a pre-paid appointment within 24 hours or do not attend the appointment, the treatment will be forfeited. Gift cards can be redeemed against any treatment. Cancellations are not accepted if less than 24 hours before the booking. No exceptions, for any personal reason or otherwise due to factors within or outside of the client’s control. In case of No shows, the full deposit will be forfeited. It will not be refunded or transferred to a new booking under any circumstance. A new booking must be made online, and a new payment is required. For persons aged 14-17, the Parent/guardian must be present for consultation and first treatment and understand the procedure and aftercare. Not necessarily for future treatments, unless they wish to be. Signed Consent must be done in person (the Consultation form cannot be taken home by the child). We advise that due to hormonal changes/puberty, we do not recommend under 12 years of age. For all Cosmetic Injectable treatments, clients must be aged 18+. Ana’s Beauty Parlour may request a valid form of ID to identify the age of the prospective client. Pregnant customers can only consider Microdermabrasion and enzyme peels. Breastfeeding customers can consider Laser, microdermabrasion, LED, and enzyme treatments.

Health and Safety Policy Legislation affecting the beauty industry is governed both nationally and by the local licensing authorities. National Laws Health and Safety at Work Act 1974 - this is the main Act of Parliament relating to the responsibilities and expectations of both employers and employees whilst at work. The Health and Safety Act requires all employers to provide systems of work that are, so far as is reasonably practicable, safe and without risk to health; employers are, therefore, expected to promote a safe, hygienic working environment and train their employees to preserve this level of professionalism. All persons covered by this law are expected to take reasonable care to avoid injury to themselves or others. The therapist will be required to use the following: • Protective eyeglasses • Apron • Vinyl/latex gloves • Protective mask. Health, Safety & Welfare Regulations 1992 - These regulations concern the development and maintenance of an appropriate and safe working environment. The law requires employers to conform to regulations governing lighting, ventilation, cleanliness and toilet facilities. The business is thus ensuring to: • Maintain the workplace ensuring all equipment, devices and systems are in good repair and in efficient working order. Repair and maintenance must be carried out promptly • Ventilation should be effective • Temperature in workplace should be at least 16 degrees • Lighting should be sufficient to enable work to be safely carried out. Floors, ceilings, walls and fixtures must be kept clean • Toilets should be well-ventilated, well-lit, clean and in sufficient numbers. Control of Substances Hazardous to Health Regulations 2002 (COSHH) - The employer is obligated to control their employees’ exposure to hazardous substances that they may encounter in the workplace; the employer is expected to assess the potential risks to all persons working or visiting the salon. The business is delivering periodical COSHH Assessments and has dedicated a COSHH-trained professional within the establishment. Provision and Use of Work Equipment Regulations 1998 – These regulations apply to employers and the self-employed who provide equipment at work. The regulations require that equipment (both old and new) provided for use at work, is suitable for its intended use, is safe, well maintained and inspected to retain its condition. Employer responsibilities: • Affects both old and new equipment • Suitable equipment must be selected and maintained • A risk assessment should be carried out and training given in the safe use of the equipment. The business will undertake Risk Assessments and ensure that all findings are actioned as soon as possible. The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR) - Local government regulations state that any accident or incident in the workplace that led to an injury must be recorded in an accident book and kept on file. In the event of a serious accident that leads to the emergency services being called or an outbreak of disease within the salon, a report form must be completed and sent to the Local Authority. The business will ensure safety for all therapists and customers aside and ensures that a RIDDOR trained personnel is always available on site. Additionally, the business will ensure that a First Aider is available on site on every shift. The Data Protection Act 2018 - An act to make provision for the regulation of the processing of information relating to individuals, including the obtaining, holding, use or disclosure of such information. Therefore the type of data obtained and securing data is of paramount importance. The Data Protection Act 2018 is the UK’s implementation of the General Data Protection Regulation (GDPR). Everyone responsible for using personal data has to follow strict rules called ‘data protection principles’, more details are available in the business’ Privacy Policy. The business ensures knowledge of the various micro-organisms, which cause infection, is necessary to ensure the adequacy and suitability of the salon’s hygiene precautions. Bacteria can be divided into two distinct groups: pathogenic and non-pathogenic. Pathogenic bacteria cause disease and non-pathogenic are harmless or even beneficial to the human body. Your standards of cleanliness and hygiene in the salon should target pathogenic bacteria and their spores. The therapist will ensure to avoid contamination of any type (direct or indirect). Sterilisation, Disinfection and Sanitisation Cleanliness and hygiene are of the utmost importance in a beauty salon; therapists must ensure that the premises, equipment and all materials used will be clean and germ-free. If hygiene standards are not met, the client and the therapist are at risk from infections caused by the various bacteria, viruses and fungi that could live and breed within the salon and the products utilised there. Methods of disinfection available to the therapist are as follows: • Surgical spirit – this is useful for wiping implements between clients – surgical spirit will inhibit the growth of bacteria. Surgical spirit is ideal for wiping down surfaces in the salon such as trolleys and couches. • Chemical agents – the chemical agents used for sterilisation can be diluted and used on weaker materials and plastic implements; the dilution process reduces the number of micro-organisms but does not destroy all bacteria, fungi and viruses. • Milton – effective against most types of bacteria and can be used for cleaning surfaces and floors. • Alcohol-impregnated wipes – these wipes can be used to reduce micro-organisms; they are available commercially, ideal for the salon and are disposable. The business will conduct regular checks and will oversee the day-to-day activities ensuring the safety of both therapist and customer in regard to: • Hygiene • COSHH (trained professional available on site) • RIDDOR (trained professional available on site) • First Aid (trained professional available on site) • Fire Safety (trained professional available on site) • General Safety and wellbeing at the salon (trained professional available on site)

Customers complaints procedures Your right to complain On occasion, clients may come away feeling unhappy with the service they received. Perhaps you felt that the therapist did not give good customer service. Sometimes things do go wrong and we know we are not perfect. But we do aim to be. That’s why we have a complaints procedure. Sometimes we can put things right. Sometimes we can only explain ourselves and apologise. But we want to learn from our mistakes and help improve our service for you and other clients. We will treat your complaint confidentially, quickly and seriously. What to do? It’s important that you tell us if you’re unhappy with the service you have received. Let your therapist know that you’re not happy and the adviser should be able to solve the issue straight away. If you’re still not happy with the outcome, you can move to more the formal complaints process. Making a formal complaint Customers can leave their formal complaints via our online form available here Your complaint will be investigated by the business owner under the direction of the Consumer Rights Regulations. They will aim to respond in full to your complaint within two weeks. If it is upheld, you will get a full apology and, where appropriate, be given details of any action that is being taken to put things right. If you are not satisfied with the outcome, you can ask for a further review. Our staff have the right to do their jobs without being treated badly - find out how we deal with unacceptable behaviour. Review of your complaint If you’re not happy with our response to your formal complaint, you can ask for a review within 30 working days of receiving our response.

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